Pixel Networks is hiring Customer Service Advisors to assist our customer base on our Discord and Pixel+ Platform. Working remotely using our online systems, you will answer customer questions, resolve issues, handle complaints, and sell services and products. You will have an aptitude for following policies, have a confident ‘texting’ manner, and perform all tasks with customer satisfaction in mind. The perfect candidate will have previous Customer Service Advisor or sales experience (in a hosting background), excellent communication skills, and possess good time management skills.
Customer Service Advisor Responsibilities:
- Answer Discord and Pixel+ Tickets
- Resolve enquiries and complaints
- Cross-sell products
- Maintain customer records
- Ensure high levels of customer satisfaction
Customer Service Advisor Requirements:
- Excellent written communication skills
- Able to listen, project empathy, and resolve complaints
- Be a team player
- Able to organise, prioritise, and multitask
- You Must be 18+
This is a voluntary role and you will not be paid, you will receive some staff benefits however
To apply: https://jobs.pixelnetworks.co.uk/job/customer-service-advisor