Good Evening,
I just wanted to reach out to all our customers and potential customers to give you an insight into what is upcoming within our business. We have an exciting few months planned and we’re excited to share this with you.
We’ve made a few minor changes across our brand and a few major changes that should help us with our goal of providing unrivalled customer service and products.
Firstly, we have decided to close our community channels within our discord. The idea of a community forum has long been on the list of plans, however our implementation and management of this could have been better. Our community channels have been removed, and our Moderation team have unfortunately been retired of their duties. We’re looking at different ways to allow non-clients a way to interact with us.
Secondly, one big piece of feedback we’ve been given along the way is how we deal with our ID verification for new customers. We understand that many people might not be comfortable uploading their ID across the internet and for other people to see. We as a business are required to ensure we’re selling services to the right people and to do as much as we can to prevent fraudulent orders. I’ve excited to announce, that from now, you will no longer be required to submit your ID to place an order with us. Our only exception to this is our Bare Metal range which comes with an increased risk of abuse. Should you wish to order one of our Bare Metal ranges, we would require you to complete our ID Verification process.
Thirdly. We’ve revamped our TOS’s to reflect the change in our verification process, and we still reserve the right to request verification should we feel fraudulent details are being used. If we deem your account to be impeding on our TOS’s we reserve the right to close and cancel without a refund. We will also feed back to the relevant fraud prevention agencies.
We are also intending to have an improved presence across our social media platforms such as Facebook, Twitter, Instagram and TikTok. Our handles across these platforms are @PixelNetworksuk and @Pixelnetworks_uk for Instagram. We will be hosting regular competitions and giveaways, along with important announcements regarding service levels and uptime.
We’ve also taken the decision to remove Account Managers. This idea was great in theory, however wasn’t practical. We have new ideas which we will be exploring to ensure you receive exceptional customer service.
We’re hiring Customer Support Advisors to join our team. You must be able to commit your time in helping our customers and have a solid understanding of hosting related systems and processes. Feel like this is you? Apply Today at jobs.pixelnetworks.co.uk
Finally, we’re going to be running a new promotion in celebration of PRIDE. Using code “LOVEISLOVE” you can claim a discount of 25% off new orders. In addition to this, all clients who sign up to Pixel+ during the month of PRIDE will receive a limited addition Discord Tag to showcase their support.